When you are using our website, Dog Furiendly is the data controller (referred to as “The Service”, “Ourselves”, “We”, “Our” and “Us” in this privacy notice. When we refer to our website(s) we mean our website(s) at https://dogfuriendly.com and sub-domain, https://walkies.dogfuriendly.com.
“User”, “You” and “Your” refers to you, the person or business organisation using the Services. Registered users to be referred to as “Account Holders”. If you are using the Service to represent a business organisation or other legal entity, the words “you” and “your” shall also refer to such entity.
“Party”, “Parties”, or “Us”, refers to both the User and ourselves, or either the User or ourselves.
The content you are contributing, submitting, transmitting and/or posting to or through the Services is referred to as “your content”.
Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
CHANGES TO THE POLICY
We take the protection of your privacy and confidentiality seriously. We understand that all visitors to our website are entitled to know what personal data we hold and to trust that your data is protected. Your data will not be used for any purpose unintended and will not accidentally fall into the hands of a third party. We preserve the confidentiality of all information you provide to us.
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
If there are one or more points below with which you are not happy with, you may exercise your rights as laid out within the policy by emailing [email protected] or leave our website immediately.
The data protection law changed on the 25th May 2018 across the United Kingdom and across Europe. Under the General Data Protection Regulation (GDPR) all of your data is protected by law. You can read more about your rights in detail here.
You have a right to:
For legal reasons we might not always be able to delete your data. We will comply with your request, unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal data to establish, exercise or defend a legal claim.
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
What Choices Do I Have?
Edit Personal Information on your account
You can exercise some of your rights by accessing your account on Dog Furiendly under the ‘profile’ tab. Through this tab, you can add or update your personal information such as name, email address and password. When you update information, we do not keep previous versions of data, your data is replaced by the new information.
Close Your Dog Furiendly Account
You may close your Dog Furiendly account by contacting us or using the methods provided in the Help Centre. If you decide to close your account, we will deactivate it, and remove your personal data permanently. There is no way for Dog Furiendly to be able to retrieve any of this personal information once the account has been deleted. Remember that once your account is closed, you will no longer be able to login and access your account as it no longer exists. You can however, open a new account at any time.
Unsubscribe From Email Marketing
If you don’t want to receive marketing emails or other communications from us, please email us or click the unsubscribe link at the bottom of any emails we send to you.
Stop In-App Notifications
If you don’t want to receive in-app notifications from us, please adjust your notification settings in the app or your device.
Browse Website Anonymously
If you want to browse our websites anonymously, you may do so by logging out of your account and disabling cookies on your browser. Your browser or internet device may allow you to delete, disable, or block certain cookies and other tracking technologies. Please be aware that some features may not be available such as submitting blogs, writing reviews, sending messages and favouriting places.
To exercise your rights you can file a request by emailing [email protected].
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
Personal data means any information that identifies a person. Data includes, but is not limited to, your name, email address, postal address, phone number, billing information, survey responses and booking details. It also includes other information provided about yourself to our websites, including your IP address and web browser software.
It does not include data where the identity has been removed or otherwise anonymized (anonymous data).
We collect and process personal data in different ways including:
We process your personal data mainly to operate our services and platform, such as
We may share your Personal Data as described below:
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
To summarise, we will only use your personal data in the following circumstances:
When you create an account on our website, buy an event ticket, product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us.
We will collect personal information including (but not limited to) your name, email address, postal address and telephone number so that we can contact you about your account, listing on our directory and any other products and services that we have from time to time agreed to provide to you and/or your business;
We may use it in order to:
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you with more information, including job opportunities, business details and for the purpose of products and services. On this basis, you will be asked to provide your consent in order for us to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us [email protected] However, if you do so, you may not be able to use our website or our services further.
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
For example, we may process your data on this basis for the purposes of:
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Posting and publishing on the website
Our website is a publishing medium. Anyone may register and then publish information about himself, herself or some other person. Or they may publish information about a dog friendly business.
If you choose to create a profile on Dog Furiendly, certain information in your profile will be publicly viewable and identifiable by clicking your screen name. Our website allows you to post information which may be read, copied, downloaded, or used by other people.
Examples include (but are not limited to):
We do not moderate or control what is posted.
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
You will have the ability to view your profile as members of the public will see it.
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
Additionally, if you choose to participate in our direct messaging service, other Dog Furiendly members or business may contact you; however, Dog Furiendly will never share your email address with any other members nor display it any public manner.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete information that you have posted to the public. You can make a request by contacting us at [email protected]
Third Parties who may have access to personal data include:
Dog Furiendly may share your information with other parties listed below. If we sell or divest any part of our business or merge with another business then your personal data may be shared with the new owner of the business or our merger partner. It is in this case that your data will only be respectively shared for the continuation of the service.
If we are legally obliged to do so, we will share personal data to protect our customers, the site, as well as our company and our rights and property.
Dog Furiendly listing owners including businesses and brand ambassadors.
Third-party service providers who provide services or functions on our behalf
This includes web analytic applications, payment processing, marketing services, public relations, distribution of surveys and fraud prevention.
We may also authorise third-party service providers to collect information on our behalf, including, for example, using MailChimp to collect email addresses. Third-party service providers have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
Business partners with whom we may offer products or services in conjunction.
When a third party is involved in a product or service, their name will appear either with ours or separately. If you choose to access these optional services, we may share information about you, including your personal data, with those partners. We do not control the privacy practices of these third-party business partners.
We may also share aggregate or anonymous information with third parties, including advertisers and investors to develop content and services you will find of interest.
We may share audience segments with third parties (including information brokers) that use that information for tailored advertising.
Payment information is never taken directly by us or transferred to us either through our website. We don’t directly have access to it. At the point of payment, you are transferred to a secure page on the website of a secure payment processing system such as PayPal or asked to make a payment via BACs. That page is not controlled by us.
Job application, Explorer application and employment
If you send us information in connection with a job or Explorer application, we may keep it for up to one year in case we decide to contact you at a later date. If your application is unsuccessful and we do not wish to process your application any further we will destroy and delete your data immediately.
During employment or throughout the Explorer brand ambassador programme, we collect information about you from time to time only for purposes directly associated with the role. After your role has ended, we will keep your file for one years before destroying or deleting it.
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Other than as set out above, you will be notified when personal data about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies are required to enjoy and use the full functionality of this website.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
You can also find out more information about cookies at websites such as www.allaboutcookies.org and www.youronlinechoices.com/uk.
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal date” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider or contact us directly at [email protected]
Our EMS provider is; Mailchimp. We hold the following information about you within our EMS system;
Third party advertising on our website
Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partner; Awin. We only use trusted advertising partners who each have high standards of user privacy and security. All affiliate links will be explicitly clear with a disclosure on the pages they are promoted.
For more information on affiliate links and our full disclosure click here.
Clicking on any adverts, sponsored or affiliate links may result in a commission or financial reward for Dog Furiendly. Clicing on any adverts, sponsored or affiliate links may result in tracking your actions by using a cookie saved to your device. You can read more about cookies in the section above.
Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.
We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.
If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.
Any purchases made via affiliate links are managed outside of Dog Furiendly and any complaints or queries about these products should be directed at the company producing and selling the product or service.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Although we are committed to protecting personal data by all means, so that you can feel confident about using Dog Furiendly, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
We have implemented the appropriate measures to protect any personal data you provide to us against unauthorised or unlawful access, use of disclosure and against accidental loss, damage, alteration or destruction. For example, access to personal data will be strictly limited to a minimum number of individuals and subject to confidentiality commitments.
We may a secure payment service such as PayPal and/or Stripe when you make a payment for an event or service. No payment details are stored on our website. The online payment systems we use are is Payment Card Industry Data Security Standard compliant.
Our website uses encryption when transmitting any sensitive data between systems, such as login credentials and credit card information, we encrypt the transmission of that information in transit and storage using secure socket layer technology (SSL).
Use of site by children
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us: